NUI Verification Services Inc. has built one of the most sophisticated, powerful, yet user friendly business to business web portals in the industry today. The HomeProbe - Insurance Policy Manager™ system by NUI has been built over the past 10 years, tweaked, modified and evolved by the needs of dozens of insurance carriers, brokers, underwriters, call centre team members, management team members, inspectors and developers from all across Canada.
The HomeProbe - Insurance Policy Manager™ system is a real-time, secure web portal that allows underwriters, managers and brokers (if the functionality is so inclined by our client) to access a complete visibility tool allowing instant access to on the spot information.
Key Features:
Single inspection ordering or batch uploading of large data files.
Call Logs that track phone number being called by the inspectors to setup appointments as well as any other details that may have been collected prior to an appointment being booked.
Underwriter to inspector direct information transfer such as notes, tips, new contact numbers and more.
Status checks to review the current state of any given inspection.
Online viewable completed inspection information with the ability to Print or Save via PDF format of all interior / exterior inspections including supplement data.
Reporting tools to evaluate broker performance, regional performance, flags and recommendation summaries, replacement value book-of-sale changes and much more.
Quality Assurance
After field collection is completed by the inspection team, all information is uploaded from the ‘Underwriter Analyst Console’ to the HomeProbe™ for quality review by the NUI Quality Assurance Team. Each inspection is reviewed for accuracy, completeness and clarity. All wood stove supplements are reviewed by a dedicated NUI WETT Certified team member and all data is verified prior to release to the client system. The QA process is an integral part of the NUI system in order to ensure that our clients are receiving qualified and accurate information.
Relationship with Insurance Companies and Affiliated Brokers
NUI Verification Services Inc. communicates with branch offices, underwriters, call centre personal and any affiliated brokers in the following capacities:
Unique Broker Level Logins
Brokerages are able to be provided with unique logins which allow their underwriting staff to access the NUI HomeProbe™ system with a personal view of only their ordered and completed inspections. This means that as an individual broker, they can view all of the call logs, collected inspection data and reports that are specific to their book-of-sale, while the system keeps all of the other non-affiliated broker data hidden from their specific view. This level of data sharing has allowed the Insurance company teams to work closely with the affiliate broker teams using one seamless environment that is populated by NUI Inspection and QA teams in real-time.
Underwriter Assistance Tools
NUI has also built an underwriter assistant tool into the HomeProbe™ system. There is an ability for each underwriter to mark a completed inspection as ‘REVIEWED’ or ‘UPDATED’ in order to ensure that all inspections have been observed and had some sort of action taken upon them. Searches and reports are available from a management level to review the current progress of all underwriters with respect to having ‘Reviewed’ or ‘Updated’ files from the HomeProbe™ to their current insurance based local systems.
Email and/or Mobile Alerts
The HomeProbe™ system also includes an email or mobile alert function that Client Branches have been utilizing. When uploading an individual inspection request, an email is able to be attached to the particular policy so that when the inspection has passed QA and is now ready for view, an email with a link to the inspection is automatically generated. This process is crucial in order to further enhance the communication between NUI and Client staff members with regards to time service and immediate response to completed inspections.
The HomeProbe - Insurance Policy Manager™ system is a real-time, secure web portal that allows underwriters, managers and brokers (if the functionality is so inclined by our client) to access a complete visibility tool allowing instant access to on the spot information.
Key Features:
After field collection is completed by the inspection team, all information is uploaded from the ‘Underwriter Analyst Console’ to the HomeProbe™ for quality review by the NUI Quality Assurance Team. Each inspection is reviewed for accuracy, completeness and clarity. All wood stove supplements are reviewed by a dedicated NUI WETT Certified team member and all data is verified prior to release to the client system. The QA process is an integral part of the NUI system in order to ensure that our clients are receiving qualified and accurate information.
Relationship with Insurance Companies and Affiliated Brokers
NUI Verification Services Inc. communicates with branch offices, underwriters, call centre personal and any affiliated brokers in the following capacities:
Unique Broker Level Logins
Brokerages are able to be provided with unique logins which allow their underwriting staff to access the NUI HomeProbe™ system with a personal view of only their ordered and completed inspections. This means that as an individual broker, they can view all of the call logs, collected inspection data and reports that are specific to their book-of-sale, while the system keeps all of the other non-affiliated broker data hidden from their specific view. This level of data sharing has allowed the Insurance company teams to work closely with the affiliate broker teams using one seamless environment that is populated by NUI Inspection and QA teams in real-time.
Underwriter Assistance Tools
NUI has also built an underwriter assistant tool into the HomeProbe™ system. There is an ability for each underwriter to mark a completed inspection as ‘REVIEWED’ or ‘UPDATED’ in order to ensure that all inspections have been observed and had some sort of action taken upon them. Searches and reports are available from a management level to review the current progress of all underwriters with respect to having ‘Reviewed’ or ‘Updated’ files from the HomeProbe™ to their current insurance based local systems.
Email and/or Mobile Alerts
The HomeProbe™ system also includes an email or mobile alert function that Client Branches have been utilizing. When uploading an individual inspection request, an email is able to be attached to the particular policy so that when the inspection has passed QA and is now ready for view, an email with a link to the inspection is automatically generated. This process is crucial in order to further enhance the communication between NUI and Client staff members with regards to time service and immediate response to completed inspections.
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© NUI VERIFICATION SERVICES INC. 2012